Front of House Manager

Front of House Manager - Hammersmith Area – Up to £40,000 – Plastic Surgery Clinic

One of London’s Top Plastic Surgery Clinics are seeking an experienced Front of House Manager to join their team at a their Prestigious Plastic Surgery Clinic. In this role, you will oversee and coordinate the reception team and associated administrative processes, ensuring a smooth and welcoming experience for patients, visitors, and staff while maintaining the clinic’s high standards of customer service and security.

Front of House Manager Key Responsibilities:
Team Leadership and Management:

• Supervise and manage the front-of-house team and support non-clinical staff groups on-site (such as Patient Care Coordinators).
• Recruit, train, and develop staff, ensuring they are well-equipped to perform their duties effectively.
• Manage staff schedules, allocate tasks, and address performance issues.
• Motivate and inspire the team to deliver excellent customer service.
• Support the Hospital Manager by conducting audits related to front-of-house services and implementing departmental actions.

 
Patient and Visitor Experience:

• Ensure a warm and welcoming environment for all patients, visitors, and staff.
• Provide information and assistance to patients and visitors, answering questions and directing them to the appropriate departments.
• Handle concerns promptly and professionally, working with the Hospital Manager to resolve any first-stage formal service-based complaints.
• Maintain a clean, tidy, and safe environment in all front-of-house areas, including reception, waiting areas, and public spaces.

 
Operational Management:

• Oversee the smooth and efficient operation of the front-of-house areas.
• Manage the flow of patients and visitors, ensuring minimal delays and a positive experience.
• Manage the implant checking and ordering process, liaising with Theatres and the National Operations Team to coordinate effectively.
• Implement and maintain clinic policies and procedures related to security, access control, and customer service.
• Monitor and address any issues or problems that arise, ensuring a smooth and efficient operation.
• Oversee and implement effective administrative filing systems to support timely and safe patient admissions.

 
Security and Safety:

• Ensure the safety and security of patients, visitors, and staff.
• Implement and maintain security procedures, including visitor screening and access control.
• Respond to emergencies and incidents by following established protocols.
• Ensure that the environment is safe, departmental risk assessments are regularly reviewed, and safety testing is conducted when required.
• Act as a Fire Warden and Emergency First Aider.

 
Communication and Collaboration:

• Maintain effective communication with other hospital departments and staff.
• Collaborate with other managers to ensure a coordinated and efficient clinic operation.
• Represent the clinic to patients, visitors, and external stakeholders.

 
Administrative Tasks:

• Maintain accurate records and documentation.
• Ensure admissions lists are printed, and patient files are labelled ready for admission.
• Prepare reports and presentations as needed.
• Manage budgets and resources effectively.
• Ensure effective booking of car parking spaces.
• Manage collections and deliveries to premises.
• Ensure daily task lists are consistently followed by the team and work with the National Operations Team and Hospital Manager to streamline administration processes.

 
Front of House Manager Person Specification:

• Demonstrable experience in leading front-of-house services (ideally in a clinical environment), including budget control and diary management.
• Proficiency in Microsoft Word and Excel.
• Professional and compassionate demeanour when dealing with patients.
• Positive “can-do” attitude.
• Strong organisational and multitasking abilities.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy, especially in handling patient records.
• Knowledge of medical terminology and healthcare practices (desired).

Recommendations:

Heath Recruit Network have a fantastic Recommendation scheme that we offer to all candidates. We offer a £200 voucher for a variety of businesses for each successful recommendation/referral.

Contact Details:

If you would like to be considered for this exciting opportunity, please contact Tom Stock direct on 020 3800 1852 . Alternatively apply for the role with your CV to get the ball rolling!

Health Recruit Network are a trusted supplier of NHS and Private healthcare services. We supply work to Registered General Nurses (RGN), Mental Health Nurses (RMN), Learning Disabilities Nurse (RNLD) and Healthcare Assistants (HCA). We are one of the fastest growing recruitment agencies in the UK and supply Nationwide. Health Recruit Network are acting as an employment agency in relation to this vacancy.